Hartshare Veggie Box FAQ’s

Frequently Asked Questions

What if I'm not in your delivery area?

If you are not in our delivery area, you are more than welcome to pick up your share at the farm on our pickup day.  If you can't make it to pick up your share, please let us know asap.  We'll keep it for you for up to two days.

How many types of vegetables are there to choose from each week?

Plenty.  Selection will vary throughout the season.  For spring shares, we have spinach, salad mixes, kohlrabi, green onions, baby carrots, baby beets, lettuce, and other greens, supplemented with root and storage vegetables.  For a complete list of what we are growing for out spring shares, click here.  We can not guarantee 100% the availability of particular varieties do to insect problems and inclement weather, but we do our best to ensure that you have  a good selection to choose from each week. In event of crop failure, we do source from other local farms.

Are the prices shown for the whole season?

Yes.  The prices shown for our shares are for 6 wks of fresh, local vegetables.

When do I get my first share?

You will get your first share during the second week of May 2019 and your last share during the 3rd week of June 2019 (6wks).  We'll let you know your delivery day closer to the start.

What if I'm not home when my share is delivered?

Just leave a cooler out on your porch/by your door/ etc.  And add a note to your order letting the delivery folks know where it is (there's a box for special notes on the checkout page).   Please note that we cannot be responsible for your share after it is delivered.

Can I change share sizes throughout the season?

Yes, you can. If you find that your share size is to large or small for you, let us know.  We can adjust it to fit your needs.

I forgot my password ) : !

No worries.  Everyone forgets from time to time.  Just go to My Account (top right hand corner of site) and click on the 'forgot password' link.

If you forgot your password and username, email us at k (at) greenhartfarms.ca and we'll send you new ones.

The share at my door is not what I ordered!?

We're humans.  And humans make mistakes (unfortunately).  Let us know right away and we'll set it right as soon as possible.  It shouldn't happen again.

I've filled my 'cart' with veggies for this week and cannot get through the checkout page.  What's wrong?

First, go to your cart and make sure your cart total is equal to or less than your points allowance.  For a small share, your cart total should be equal to or less than 20 points, medium share-equal to or less than 26 points, and large share- equal to or less than 36 points.  If your cart total is too high, remove some items by clicking on the 'x's to the right of your screen.

Then scroll to the bottom of the page and click 'proceed to checkout'.  Confirm your order, scroll to the bottom of that page, and click 'place order'.

If this does not work, give us a call at (519)662-3394 or email at k(at)greenhartfarms.ca, or fill in the contact form at the bottom of this page.

I skipped a week and want to do a double order this week.  How do I do this?

It's pretty easy.  Just place two individual orders.  Fill your cart to your points allowance once, go through the checkout and place your order, then repeat for the second order.  Our system won't allow you to use twice as many points in the same order.

Any other questions?  Contact us